Mr Jono Broad

Mr Jono Broad

Mr Jono Broad

Matrix Worker
NHS England

The importance of partnering with patients in education

In this session you will hear from Jono about some of his lived experience. Learn why patients want to be involved in education and how you can make the experience better for staff and patients alike.  Jono wants to improve care the human experience of healthcare and ensure that we recruit for empathy and care and train for skills.  Working in true partnership with patients is the best way to move from an illness model of healthcare to health and wellbeing delivery of better lives.


My name is Jono and I have 30 years of experience working as a patient leader with a long-term condition helping to improve patient engagement, Quality Improvement and Patient Safety.

In my working life I am a matrix worker for NHS England working on personalised care, quality, safety as well as in primary care improvement.

I’ve had the privilege of working and knowing the NHS from Bed to Board, I’ve seen both the best and worst and I believe we can and should work toward a safe, reliable effective care system that supports both patient and staff in everything they do. I am committed to transforming the human experience of health & care for all.

Key to improvement in care is Empathetic care, working with the Stoneygate Centre for empathetic healthcare as a lived experience ambassador Jono wants to see empathy at the centre of training for all staff.

To learn more about me and the work I do please follow me on Twitter  @QIPatient or connect with me on LinkedIn @jonobroad

Scroll to top